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Start Here: The National Student Loan Database
The first thing that you need to do after you graduate is head over to the National Student Loan Database. This is a great resource that is maintained by the US Department of Education that tracks who services your student loans and the balance of your loans. Given how much can change with your student loans while you’re in school, this can be really helpful to track everything down.
All you have to do to get your information is enter your name, Social Security number, birthday, and pin number. After that, a list of your student loan debt that has been reported to the Department of Education will appear. This list comprises both federal and private student loans.
You should get in touch with your student loan servicer as soon as you find out who they are. This is especially important if your deferment period is almost over and you haven’t received a statement or any other information.
Contact Your Student Loan Servicer
These are the servicers of federally approved student loans, along with their name, address, and phone number. This is the information you require if your loan is with one of these businesses. Read our evaluations of the ones we’ve come across at The College Investor as well.
The Complete List Of Student Loan Debt Collectors is a useful resource if you’re trying to find a student loan debt collector.
Phone number: (800) 236-2700
Hours of operation: 7-6 Mon-Thurs and 7-4:30 on Fri (CST)
General mailing address:
Email/online contact form: [email protected]
Phone number: (800) 243-7552
Hours of operation: 8 a. m. – 4:30 p. m. CST Mon– Fri.
General mailing address:
Aspire Servicing Center P. O. Box 659705 West Des Moines, IA 50265-0970.
Address for sending payments:
Aspire Servicing Center P. O. Box 659701 West Des Moines, IA 50265-0970.
Email/online contact form: Contact form
Phone number: (800) 663-1662 or (844) 255-8326 for servicemembers
Hours of operation: 6-7 Mon-Thurs and 6-5 on Fri (MT)
General mailing address:
CornerStone Education Loan Services P. O. Box 145122 Salt Lake City, UT 84114-5122.
Address for sending payments:
U. S. Department of Education CornerStone PO Box 979133 St. Louis, MO 63197-9000.
Email/online contact form:
General email address: [email protected]
Email address for servicemembers: [email protected]
Phone number: (800) 337-6884
Hours of operation: 8-8:30 p. m. Mon-Thu and 8-6 on Fri. (EST).
General mailing address:
Direct Loans: Edfinancial Services P.O. Box 36008 Knoxville, TN 37930-6008
FFelp or Private Loans: Edfinancial Services P. O. Box 36014 Knoxville, TN 37930-6014.
Address for sending payments:
Direct Loans: US Department of Education P. O. Box 4830 Portland, OR 97208-4830.
Financial Services Department, 888055, Knoxville, TN 37995-8055, for FFelp or Private Loans
Email/online contact form: Contact form
Check out the Issues With ESA or EdFinancial Loan Servicing if you’re interested.
Phone number: (800) 699-2908
Hours of operation: 8-9. Mon-Fri (EST)
General mailing address:
Address for sending payments:
Department of Education FedLoan Servicing P. O. Box 790234 St. Louis, MO 63179-0234.
Email/online contact form: To send a customer service email, you must first log into your account.
Remember to read about my experience with FedLoan Servicing and why I believe it to be the worst company for servicing student loans?
Phone number: (888) 556-0022
Hours of operation: 8-6. Mon-Fri (EST)
General mailing address:
Account numbers for Granite State Management that start with F8 O. *Please do not mail payments to Box 3420 Concord, NH 03302-3420.
Account numbers for Granite State Management that start with C7 O. Box 2097 Concord, NH 03302-2097.
Address for sending payments:
Account numbers beginning with F8: Department of Education P. O. Box 4414 Portland, OR 97208-4414.
Account numbers for Granite State Management that start with C7 O. Box 9560 Manchester, NH 03108-9560.
Email/online contact form: Online contact available through Facebook or Twitter only.
Look over this article regarding Granite State (GSMR) Student Loan Servicing Issues.
Great Lakes Educational Loan Services Inc.
Phone number: (800) 236-4300
Hours of operation: 7-9. Mon-Fri (CST)
General mailing address:
Email/online contact form: Contact form
Read this article carefully: Issues with Great Lakes Loan Servicing.
Phone number: (888) 866-4352
Operating hours: 7–9 on Monday through Thursday and 7–5 on Friday (CST)
General mailing address:
Email/online contact form: Contact form provided after you enter your state on this page.
Remember to read this article regarding MOHELA Loan Servicing Issues.
Phone number: (800) 722-1300
Hours of operation: 8-9. Mon-Thurs and 8-8 on Fri (ET)
General mailing address:
Navient – U. S. Department of Education Loan Servicing P. O. Box 9635 Wilkes-Barre, PA 18773-9635.
Address for sending payments:
Navient – U. S. Department of Education Loan Servicing P. O. Box 4450 Portland, OR 97208-4450.
Email/online contact form: To send a customer service email, you must first log into your account.
This article, “How To Deal With Navient Lawsuits And Loan Servicing Problems,” will be of interest to you if you have been following the news.
Phone number: (888) 486-4722
Hours of operation: 8-10. Mon-Fri (EST)
General mailing address:
California residents: Nelnet P.O. Box 82578 Lincoln, NE 68501-2578
Address for sending payments:
For accounts beginning with “E”: U. S. Department of Education P. O. Box 2837 Portland, OR 97208-2837.
For accounts beginning with “D”: Nelnet P. O. Box 2970 Omaha, NE 68103-2970.
For accounts beginning with “J”: Nelnet P. O. Box 2877 Omaha, NE 68103-2877.
Email/online contact form: Contact form
Check out NelNet Student Loan Servicing Issues, please.
Phone number: (866) 264-9762
Hours of operation: 8-5. Mon-Fri (CT)
General mailing address:
Address for sending payments:
US Department of Education – OSLA P. O. Box 4278 Portland, OR 97208-4278.
Email/online contact form: [email protected]
If you’re having problems with OSLA Loan Servicing, read this.
Phone number: 800-472-5543
Hours of operation: 9-6. Mon-Fri (ET)
General mailing address:
Address for sending payments:
Email/online contact form: N/A
Phone number: 800-642-3177
Hours of operation: 8-4:30 p.m Mon-Fri (ET)
General mailing address:
Address for sending payments:
Email/online contact form: [email protected]
How To Complain About Your Federal Loan Servicer
You have the right to file a complaint with different state and federal agencies if the customer service department of your federal loan servicer delays or mismanages your payments.
FAQ
Which student loans are federal?
Federal loan programs include the William D. Federal Perkins Loan Program, Federal Family Education Loan (FFEL) Program, and Ford Federal Direct Loan Program
How do I know if my student loans are federally owned?
You can view a list of all federal student loans in your name by logging into the Federal Student Aid website with your FSA ID if you’re unsure if your student loans are federal. You can look up “My Loan Servicers” on your account dashboard or visit the National Student Loan Program System.
Is Sallie Mae a federal company?
All new Sallie Mae loans are private. However, if you obtained a Sallie Mae loan prior to 2014, it may have been a federal loan and is currently probably under the management of a different servicer. Sallie Mae was first employed by the federal government, offering loans under the FFELP, or Federal Family Education Loan Program.
Who is the largest federal student loan servicer?
The biggest loan servicers are MOHELA, Aidvantage and Nelnet. Your loan servicer might have changed during the payment pause.
Read More :
https://studentaid.gov/manage-loans/repayment/servicers